The above picture is why I love Fitbit. The one of the right I purchased on 28th Feb 2016 the one on the left is the replacement fitbit sent me that arrived today.

*Now the reason for this replacement and the issues people have, could actually be a reason for me NOT to like them*

Considering that I have only had my original Fitbit for 3 months, it wasn’t a good sign when I noticed that the band was coming away from the watch face 🙁 After having heard people being successful in getting replacements from Fitbit in the past, I thought I might as well give it a go, I had nothing to lose. My first email was sent on 22nd May and it took 1.5 weeks from that first email for my replacement to arrive. I would say anyone who has an issue with a Fitbit product to go to them for help & support. I couldn’t have asked for more really, they could have said no especially as I only had my bank statement and no receipt.

I do have a feeling that the band on the replacement will go the same way as my original at some point though, it does appear to be loose.

Once again THANK YOU Fitbit!

Tags: fitbit, replacement, surge